Contents
Who we are
This website (silk.yllm.shop) is operated by Chongqing Yisinuo E-Commerce Co., Ltd., a company established in the People's Republic of China with its registered office at Building 5, No.1 Mengzi Middle Road, Shuanghekou Street, Wanzhou District, Chongqing 404000, China ("Yisinuo", "we", "us").
For the purposes of the EU and UK General Data Protection Regulation (GDPR), we act as the controller of the personal data described in this policy. For mainland China, we handle personal information as a personal information processor under the Personal Information Protection Law (PIPL).
Questions about this policy, or requests about your data, can be sent to wzdd666888@163.com. We answer privacy enquiries within one month.
Scope
This policy covers personal data we collect through this website, through quotation and order handling, and through email, phone or messaging with our sales team.
It does not cover third-party services you reach from our site — for example PayPal when you pay, or a carrier's tracking page. Those services have their own privacy policies, and we do not control how they process your data.
Our website and products are intended for business buyers. We do not knowingly collect data from children, and we do not sell to consumers.
What we collect
We try to collect only what an export order actually needs.
| Category | Examples | Where it comes from |
|---|---|---|
| Identity and contact | Name, company, business email, phone or WhatsApp, country | You, when you send an inquiry, register or check out |
| Delivery | Recipient name, street address, city, postcode, country, delivery notes | You, or your freight forwarder |
| Order | Model codes, quantities, unit prices, order number, invoice and shipping status | Generated when you place an order |
| Payment | Transaction ID, payer email, amount, currency, payment status | PayPal. Card numbers are entered on PayPal's page — we never receive or store them |
| Correspondence | Inquiries, specification sheets, artwork, complaints, quotation history | You |
| Technical | IP address, browser and device type, pages requested, timestamps, error logs | Collected automatically by our web server |
We do not ask for, and ask that you do not send us, special categories of data such as health information, biometric data, or identity documents beyond what customs clearance strictly requires.
How we collect it
- Directly from you — when you submit an inquiry, create an account, place an order, or write to us.
- Automatically — our web server records requests, including your IP address, for security and troubleshooting.
- From service providers — PayPal tells us whether a payment succeeded; carriers and forwarders give us tracking and delivery status.
- From public sources — we may check a company against public business registries to confirm that a trade account is genuine.
Why we use it, and on what legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering inquiries and preparing quotations | Steps taken at your request before entering a contract |
| Processing orders, invoicing and arranging shipment | Performance of a contract |
| Export documentation, customs, tax and accounting records | Compliance with a legal obligation |
| Handling payments, refunds and chargebacks | Performance of a contract |
| Preventing fraud and verifying trade customers | Our legitimate interest in protecting the business |
| Keeping the site working and fixing errors, using aggregate logs | Our legitimate interest in operating a secure service |
| Sending you service messages about an order in progress | Performance of a contract |
| Sending occasional product updates | Your consent, which you can withdraw at any time |
We do not carry out automated decision-making that produces legal or similarly significant effects, and we do not use your data to train machine-learning models.
International transfers
We are based in China, and some of our service providers process data outside your country. Your order data may therefore be transferred to, and stored in, jurisdictions whose data protection laws differ from those where you live.
Where we transfer personal data out of the EEA or the UK, we rely on appropriate safeguards — in practice the European Commission's Standard Contractual Clauses, together with supplementary technical and organisational measures where the law requires them. You may ask us for a copy of the safeguards we use.
How long we keep it
| Record | Retention period |
|---|---|
| Order, invoice, customs and payment records | Up to 10 years after the transaction, as required by tax and accounting law |
| Inquiries and quotations that do not become orders | 24 months from the last contact |
| Business correspondence | 24 months from the last contact |
| Server and error logs | 6 months |
| Marketing consent records | Until you withdraw consent, plus 3 years as evidence that consent was given |
| Account details | Until you ask us to close the account, then deleted or anonymised unless an order record must be kept |
When a retention period ends, we delete the data or irreversibly anonymise it so that it can no longer be linked to you.
Your rights
Depending on where you live, you may have the right to: obtain a copy of your data; correct inaccurate data; have data erased; restrict or object to processing; receive your data in a portable format; withdraw consent you previously gave; and lodge a complaint with your local supervisory authority.
To exercise any of these rights, write to wzdd666888@163.com with your company name and, if you have one, an order reference. We reply within one month. We may ask for proof of identity, and we may decline requests that would expose another customer's data or that we are legally required to keep.
Mainland China: under PIPL you may also ask us to explain our processing rules, and you may withdraw consent or request deletion where the processing purpose has been achieved. If you are not satisfied with our reply, you may complain to the competent cyberspace administration.
California: we do not sell or share personal information as those terms are defined by the CCPA/CPRA, and we do not use it for cross-context behavioural advertising. If the CCPA applies to you, you may exercise the rights it grants without discrimination.
Security
The site is served over HTTPS. Access to order records is limited to staff who need it to process your order, protected by individual accounts and passwords, and payment credentials are never stored on our servers.
No method of transmission or storage is completely secure. If you believe your data has been compromised, contact us immediately and we will investigate and, where the law requires it, notify the relevant authority and affected customers.
Children
This site sells wholesale goods to businesses. It is not directed at anyone under 18, and we do not knowingly collect their personal data. If you believe a minor has provided us with data, contact us and we will delete it.
Changes to this policy
We may update this policy when our services or the law change. The current version is always published on this page, with its effective date shown at the top. If a change materially affects how we use data we already hold, we will notify affected customers by email before it takes effect.
How to contact us
For any question about this policy or about how your data is handled, contact us using the details below. We answer privacy enquiries within one month.
Privacy contact
- Chongqing Yisinuo E-Commerce Co., Ltd.
- Building 5, No.1 Mengzi Middle Road, Shuanghekou Street, Wanzhou District, Chongqing 404000, China
- Email: wzdd666888@163.com